Registration

Metro Prepaid registers each sub meter to the landlord of the property where it is installed. You will be joining the thousands of landlords that register prepaid sub meters with us every month.

Registration information includes:

• Property address
• Landlord name, and contact number
• Nominated bank account and date of birth
• proof of identity
• copy of a recent utility bill for the metered property

Registration can be done telephonically with our Help Desk in as little as 10 minutes.

Metro Prepaid’s Terms of Service are available on the installation form, prepacked with the meter, or call our help desk and ask us to send you a copy.

With Metro Prepaid, landlords can terminate their contract with 30 days' notice.

Base our rates on the municipal rates but on the landlord’s instructions may also add:
A recovery fee for common areas of fixed utility charges

As a fixture the sub meter will transfer to the new landlord unless the parties agree otherwise. The new landlord must contact our helpdesk on 020 3210 1144 immediately after transfer to arrange the transfer of the prepaid sub-meter to their name.

The Landlord should set the tariff at the time of registration. The landlord is responsible for informing Metro Prepaid should there be any change to the tariff.

The tariff must be the same that you pay to your energy provider on your main landlord meter.

You may adjust this to include :

• a share the electricity used to supply of common areas
• to incorporate a share of the Daily Standing charge for the property

The tariff should be equal to the landlord energy provider rate, however the tariff may be adjusted at the landlord's request to include:

• Common area usage e.g. hallway lighting, shared kitchens
• Fixed or standing charges (payable by the Landlord)

The Landlord should inform Metro Prepaid, so that we can updated it on your profile.

Metro Prepaid will willingly assist you port any STS prepaid sub meter from your current service provider to Metro Prepaid.

Yes, terms and conditions apply but Metro Prepaid sub-meters can be ported to an alternative service provider if the landlord requests this.

Keeping a record of energy provider meter numbers helps to identify the location of the sub meter.

No, Metro Prepaid sub meters are coded only for use on the Metro Prepaid vending network.

Registration forms must be completed by the landlord. The landlord must fill in all of his/ her required information.

However, if you are a tenant and have an agreement in place with your landlord as you will be paying the electricity bill -  kindly provide the contact details of your landlord and we will contact him/ her to request authorisation to register a sub meter for you.

Metro Prepaid sends recoveries to the property owner once a month. We process your transaction on the first day of the new month to ensure we have captured all of the months recoveries.

When recovered as a separate charge item, standing charges impact efficient token purchases.

For example a tenant may wish to top-up by £10 but the meter has a £12 standing charge due. In this instance the top-up fails.

Going forward landlords will be asked to average the standing charge recovery into the tariff.

What this means is that if the Energy Company bill is £900 usage (30p tariff)  + £100 standing charge, then the standing charge is 10% of the bill.

The landlord will adjust the tariff to 33p to assist in recovery of the extra 10% (of total bill) standing charge.